Volvo Concierge Service: in-service service

Volvo Concierge Service: in-service service

The pilot project started in November this year in San Francisco.

Volvo launches a test period for a new service - Volvo Concierge Service, which charges, washes the car and, if necessary, takes it to a repair shop.

Customers only need to activate this service with one click on the application on their smartphones. The pilot project kicked off in November this year in San Francisco, where about 300 Volvo XC90 and Volvo S90 owners.

Customer, Volvo-Service arrives.

According to Volvo, more than 70 percent of all drivers want to charge them with a touch of the touchscreen. 65% want to hand over their car for routine maintenance and control. Almost every second person (49%) also imagines that their car will be taken to another place - for example, to a guarded parking lot, on vacation or at another airport in the event of a sharp change in travel plans.

With a new concierge service, Volvo wants to meet the needs of its customers. When a customer orders Concierge, he receives a digital key from the application, which is limited to the current location of the vehicle, over time and is disposable. When all orders are completed, the machine is ready and the digital key becomes invalid. Volvo is returned to where it was brought from, or to another desired location.

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2020-08-30

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